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Shipping and Returns Policy - Quality Global Distributors LLC

Shipping Policy

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Quality Global Distributors LLC, located at 4677 Mint Way, Dallas, TX 75236, distributes a wide range of FMCG (Fast-Moving Consumer Goods). We are committed to providing fast and reliable delivery to our valued customers in the North Texas region.

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  • Delivery Time: We strive to deliver all orders within 24 to 48 hours, depending on transport availability and stock levels. Customers will be promptly notified of any delays.

  • Delivery Area: Our delivery services are primarily available within the North Texas region.

  • Delivery Terms: The buyer/shopkeeper is responsible for ensuring someone is available to receive the products and inspect them upon arrival. A signature upon delivery may be required.

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Return and Exchange Policy

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Due to the nature of many of our products, we have specific guidelines for returns to maintain quality and freshness. We understand that unforeseen issues can occur, and we aim to address them fairly within the framework of our policies, the terms and conditions set by our manufacturing partners, and subject to their approval.

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  • Inspection Responsibility: Upon delivery, the buyer/shopkeeper is responsible for immediately and thoroughly inspecting the goods for any damage, shortages, expired items, or other issues. This includes checking packaging integrity, best-by dates, and the overall condition of the delivered products. No returns or claims will be accepted after the delivery driver leaves the buyer’s premises. It is crucial to document any issues at the time of delivery, ideally with photos or videos.

  • No Returns on Non-Defective Perishable Goods: As we deal with food and beverages in bulk packaging directly from manufacturers, returns are generally not accepted for reasons such as overstocking, slow sales, or changes in customer preference. Effective stock management is the responsibility of the buyer/shopkeeper.

  • Damaged in Transit: If products are damaged during transit, and this damage is noted at the time of delivery before the driver leaves, we will work with you to resolve the issue. This may involve a replacement, credit, or refund, in accordance with the manufacturer's terms and conditions and subject to their approval. Clear documentation of the damage at the time of delivery is essential for processing such claims.

  • Expired Products: If you receive products that are already expired, and this is noted at the time of delivery before the driver leaves, we will work with you to resolve the issue. This may involve a replacement, credit, or refund, in accordance with the manufacturer's terms and conditions and subject to their approval. Again, clear documentation at the time of delivery is crucial.

  • Defective Products (Non-Perishable): For non-perishable items that are inherently defective (e.g., faulty packaging, manufacturing defect), please contact us within 5-7 business days of delivery. We will assess the situation on a case-by-case basis and work with you to find a resolution, which may include an exchange or credit. This policy applies only to new products and is subject to manufacturer approval.

  • Returns (Defective and Non-Defective): We accept returns for both defective and non-defective products, subject to the manufacturer's approval and their specific terms and conditions. All returned products must be in new condition. Contact us within 5-7 business days of delivery to initiate a return request.

  • Exchanges: We accept exchanges, subject to product availability and manufacturer approval. Contact us within 5-7 business days of delivery to discuss potential exchanges. All exchanged products must be in new condition.

  • Method & Fees: Returns and exchanges can be processed in-store or at a designated drop-off location. Restocking fees will not be charged.

  • Refund Processing Time: For approved refunds or credits, please allow 5-10 business days for processing.

 

Manufacturer's Terms and Conditions: All claims related to damaged in transit, expired, defective, or returned products will be handled in accordance with the respective manufacturer's terms and conditions and are subject to their final approval. We will act as a liaison between you and the manufacturer to facilitate the resolution process.

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Contact Us

For any concerns or issues related to your delivery, damaged products, expired products, defective products, returns, or potential exchanges, please contact our support team:

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Thank you for choosing Quality Global Distributors LLC for your FMCG needs.

Return & Exchange Policy

Return Policy:

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Due to the perishable nature of our products, we have specific guidelines for returns to maintain quality and freshness.

  • Responsibility of Inspection: Upon delivery, it is the responsibility of the buyer/shopkeeper to immediately check the goods for any damage, shortages, expired items, or any other issues. Once the delivery driver leaves the buyer’s premises, no returns or claims will be accepted.

  • No Returns on Perishable Goods: Since we deal with food and beverages in bulk packaging directly from the manufacturers, returns will not be accepted after delivery.

  • Unsold Products: Any product that expires on the shelf will be handled at the sole discretion of the manufacturer or brand. The buyer/shopkeeper is responsible for managing stock effectively to avoid expiry.

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Grievances:

If you have any concerns or issues related to your delivery, please contact our support team. We are here to assist you.

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Thank you for choosing Quality Global Distributors LLC for your beverage and FMCG needs.

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